Some drivers are allegedly submitting fraudulent claims of vomit or other bodily fluids, resulting in charges of up to $150 for the rider.
Some Uber drivers are allegedly submitting fraudulent cleanup claims, surprising some riders with penalty charges for damage that never occurred.
Uber will charge at least $80 if a passenger vomits or spills any other liquid on the seats or doors of a vehicle. Charges can climb to $150 if the driver demonstrates “significant quantities” of bodily fluids in the interior.
A Miami Herald report suggests some drivers are taking advantage of the program to make some extra cash. Instances of so-called ‘vomit fraud’ allegedly involved fake images submitted to Uber as evidence.
Some victims have voiced frustration with the appeal process, which requires an e-mail exchange as Uber investigates the dispute before reimbursing riders for fraudulent charges.
The Herald interviewed one alleged victim who claims Uber never reimbursed her for a $98 cleanup charge. Her credit card company is said to have removed the charge, but her Uber account was canceled. Another alleged victim claimed to have been hosed twice in one night in Miami.
Uber claims it is looking into reports of fraud and will “take appropriate actions” against the accounts of drivers that submit false cleanup claims.
“With 15 million trips a day, Uber is unfortunately not immune to these types of incidents,” the company said.
Some drivers are allegedly submitting fraudulent claims of vomit or other bodily fluids, resulting in charges of up to $150 for the rider.
Some Uber drivers are allegedly submitting fraudulent cleanup claims, surprising some riders with penalty charges for damage that never occurred.
Uber will charge at least $80 if a passenger vomits or spills any other liquid on the seats or doors of a vehicle. Charges can climb to $150 if the driver demonstrates "significant quantities" of bodily fluids in the interior.
A Miami Herald report suggests some drivers are taking advantage of the program to make some extra cash. Instances of so-called 'vomit fraud' allegedly involved fake images submitted to Uber as evidence.
Some victims have voiced frustration with the appeal process, which requires an e-mail exchange as Uber investigates the dispute before reimbursing riders for fraudulent charges.
The Herald interviewed one alleged victim who claims Uber never reimbursed her for a $98 cleanup charge. Her credit card company is said to have removed the charge, but her Uber account was canceled. Another alleged victim claimed to have been hosed twice in one night in Miami.
Uber claims it is looking into reports of fraud and will "take appropriate actions" against the accounts of drivers that submit false cleanup claims.
"With 15 million trips a day, Uber is unfortunately not immune to these types of incidents," the company said.
